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Your Art, Our Support.

Welcome to Kala Sampada Creations Customer Support Hub. We understand the deep connection you have with art, and we are dedicated to providing exceptional support for all art enthusiasts and collectors. Whether you are seeking assistance with a recent purchase, need guidance on art care, or have questions about our extensive collections, our Mumbai-based support team is ready to assist you. We believe in fostering lasting relationships with our patrons, ensuring your journey with Kala Sampada Creations is seamless and enriching. Explore our support resources below, or reach out directly – we are here to ensure your artistic experiences are nothing short of extraordinary.

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Privacy Policy for Kala Sampada Creations

Kala Sampada Creations ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site and use our services. We are located at 45 Nehru Road, 2nd Floor, Mumbai, Maharashtra, 400001, India.

Information We Collect

We may collect the following types of information:

How We Use Your Information

We may use the information we collect for the following purposes:

Disclosure of Your Information

We may disclose your information to the following third parties:

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include data encryption, firewalls, and secure server configurations. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the right to:

To exercise these rights, please contact us at 45 Nehru Road, 2nd Floor, Mumbai, Maharashtra, 400001, India.

Cookies and Other Tracking Technologies

Our site uses cookies and other tracking technologies to collect information about your browsing behavior. You can control cookies through your browser settings.

Third-Party Websites

Our online platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and update the effective date. Your continued use of our online platform after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at 45 Nehru Road, 2nd Floor, Mumbai, Maharashtra, 400001, India.

Frequently Asked Questions

Purchasing & Orders

How do I place an order?

Placing an order with Kala Sampada Creations is a seamless experience designed for your convenience. Simply navigate through our diverse collections of exquisite artworks. Once you find a piece that resonates with you, click on it to view detailed information, including artist background, artwork specifics, and pricing. Add the artwork to your cart, and proceed to checkout. You will be guided through a straightforward process to enter your shipping details and select your preferred payment method. We ensure a secure transaction process, so you can complete your purchase with confidence. After placing your order, you will receive a confirmation email with your order details and tracking information once your artwork is dispatched.

What payment methods do you accept?

To cater to our diverse clientele across India and internationally, Kala Sampada Creations accepts a wide array of payment methods to ensure a smooth and secure transaction process. We accept all major credit cards, including Visa, MasterCard, and American Express, as well as debit cards. For our customers within India, we also offer the convenience of online bank transfers and popular digital wallets. We utilize secure payment gateways to protect your financial information, ensuring that your transactions are safe and confidential. If you have any specific questions regarding payment methods or require assistance with processing your payment, our customer support team is readily available to guide you through the process. We are committed to providing a hassle-free purchasing experience, from browsing our collections to securing your chosen artwork.

What is your shipping policy?

Kala Sampada Creations is delighted to offer worldwide shipping, bringing the beauty of Indian art to collectors and enthusiasts around the globe. We understand the importance of ensuring your artwork arrives safely and promptly. Our shipping costs and delivery times are meticulously calculated based on the destination, size, and value of the artwork, as well as the shipping method selected. For domestic shipments within India, we typically offer expedited delivery options. International shipments are handled with utmost care, partnering with reputable international couriers to ensure secure and reliable delivery. Detailed shipping information, including estimated delivery times and costs, will be provided during the checkout process. Please note that customs duties and import taxes may apply to international shipments and are the responsibility of the recipient. For any specific shipping inquiries or to request special shipping arrangements, please do not hesitate to contact our support team, who will be happy to assist you.

Art Information & Care

How do I care for my artwork?

The care instructions for your cherished artwork from Kala Sampada Creations are thoughtfully tailored to the specific medium and materials of each piece. Generally, we recommend handling your artwork with clean, dry hands or wearing soft gloves to prevent transferring oils or dirt. For paintings, avoid direct sunlight and extreme humidity to preserve the vibrancy of colors and prevent material degradation. Dust your artwork gently with a soft brush or microfiber cloth, avoiding any harsh chemicals or abrasive cleaners. Sculptures may require different care depending on the material – stone, metal, or wood – and detailed guidelines are usually provided with your purchase. For digital art or prints, keep them in a stable environment, away from moisture and direct light. Should you require specific care advice for your artwork, or if you've misplaced the care guide, our expert support team is on hand to provide tailored recommendations to ensure your art remains in pristine condition for generations to come.

Are your artworks original?

At Kala Sampada Creations, we take immense pride in the authenticity and originality of every artwork we offer. We collaborate directly with talented artists from across India, ensuring that each piece is a unique creation of artistic vision and skill. Our collections feature original paintings, sculptures, digital art, and traditional crafts, all meticulously curated to represent the rich tapestry of Indian art. We are committed to promoting genuine artistry and supporting the creative endeavors of our artists. Every artwork is carefully vetted for its originality and quality before being offered to our discerning clientele. When you acquire a piece from Kala Sampada Creations, you are not just purchasing art; you are investing in an original expression of creativity and cultural heritage. We stand firmly behind the authenticity of our collection and are dedicated to providing you with art that is both beautiful and genuinely original.

Can I request a certificate of authenticity?

Yes, absolutely. Kala Sampada Creations understands the importance of provenance and assurance when it comes to collecting original art. To that end, we provide a certificate of authenticity with every purchase of an original artwork. This certificate serves as a formal guarantee that the artwork you have acquired is indeed an original piece, created by the artist attributed to it. The certificate includes essential details such as the artist's name, artwork title, medium, dimensions, and the date of creation, along with a unique identification number for record-keeping. It is signed and stamped by Kala Sampada Creations, affirming our commitment to the artwork's authenticity. This document is crucial for insurance purposes, future appraisals, and when you decide to resell or pass on your art collection. Should you require an additional copy of your certificate of authenticity or have any questions regarding it, please reach out to our customer support team, and we will be happy to assist you.

Account & Profile

How do I create an account?

Creating an account with Kala Sampada Creations is a straightforward process that enhances your experience with us. You have the option to create an account during the checkout process when you make your first purchase. Alternatively, you can visit the 'My Account' page directly from our website's navigation menu. On the account creation page, you will be asked to provide basic information such as your name, email address, and a secure password. By creating an account, you will benefit from a personalized experience, including the ability to save your favorite artworks to a wishlist, track your order history, manage your shipping addresses, and receive exclusive updates on new collections and artist features. Rest assured, your personal information is handled with the utmost confidentiality and security. If you encounter any issues during the account creation process or require assistance, our customer support team is available to guide you through each step.

How do I reset my password?

If you happen to forget your password for your Kala Sampada Creations account, resetting it is a quick and secure process. Simply navigate to the login page and click on the 'Forgot Password' link, usually located below the login form. You will be prompted to enter the email address associated with your account. Once you submit your email, we will send you an email containing a secure link to reset your password. This link is time-sensitive and for one-time use to ensure the security of your account. Click on the link in the email, and you will be directed to a page where you can create a new, strong password. After successfully resetting your password, you can log in to your account using your new credentials. If you do not receive the password reset email in your inbox, please check your spam or junk folder. For any further assistance or if you encounter any issues during the password reset process, our customer support team is ready to help you regain access to your account.

Explore Our Knowledge Base

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Guide to Art Investment

Delve into the lucrative world of art investment with our comprehensive guide. Learn about identifying emerging artists, understanding market dynamics, and building a diversified art portfolio. Discover strategies for both seasoned investors and newcomers to navigate the art market successfully and make informed decisions that appreciate over time. This guide is essential for anyone looking to blend passion with financial acumen in the realm of art.

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Caring for Your Sculpture

Preserve the timeless beauty of your sculptures with our expert care guide. From delicate marble to robust bronze, each material requires specific handling and cleaning techniques. Learn how to protect your three-dimensional art pieces from environmental damage, prevent wear and tear, and maintain their aesthetic appeal for generations. This guide provides practical, step-by-step advice to ensure your sculptures remain a captivating centerpiece in your collection.

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Understanding Digital Art

Embark on a journey into the innovative realm of digital art. This guide demystifies digital art forms, from NFTs to generative art, explaining their significance and how they are revolutionizing the art world. Understand the nuances of collecting and appreciating digital artworks, including considerations for display, storage, and long-term preservation. Whether you're a tech enthusiast or an art aficionado, this knowledge base article will broaden your horizons in the exciting landscape of digital creativity.

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What Our Customers Say

Priya Sharma - Customer

Priya Sharma

Mumbai

"The support team at Kala Sampada Creations was incredibly helpful in resolving my query about artwork delivery. Highly responsive and professional! I was particularly impressed with their promptness and clear communication. They made sure I was informed every step of the way, turning a potential concern into a pleasant experience. It's reassuring to know that such dedicated customer service accompanies their beautiful art pieces."

Rohan Patel - Customer

Rohan Patel

Delhi

"I had a question about art investment advisory, and the team provided detailed and insightful information. Excellent customer service! Their expertise in the art market is evident, and they patiently answered all my questions, providing valuable insights that have guided my investment decisions. I feel confident and well-supported as a customer of Kala Sampada Creations, especially knowing their advisory service is so robust."

Sunita Menon - Customer

Sunita Menon

Bangalore

"Quick and efficient support! I needed help with tracking my order, and they sorted it out immediately. Thank you, Kala Sampada Creations! I was initially worried about the delivery timeline, but their support team was proactive and resolved the issue within minutes. Their efficiency and friendly approach have made me a loyal customer. It's rare to find such prompt and helpful service these days."

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